COSCO’s communication channels and network applications have been fully restored following the cyber-attack on July 25 that caused them to break down in the Americas, according to a statement.
The update, published July 30, revealed that the ocean carrier’s telephone and email service, as well as its electronic data exchange, are fully operational again.
The company took “proactive measures” in response to a malware strike, which also resulted in a loss of access to COSCO’s Americas website.
Claudia Bosse discusses how to detect and control cyber risks in a recent Port Technology technical paper
A comprehensive inspection of internal networks was conducted using anti-malware software, while contingency plans – transferring operations and conducting operations via remote access – were also carried out to ensure continuous service.
COSCO are now reporting an increase in service response, and have assured customers that they are working “at full stretch” to deliver all service requests which have been delayed by the system breach.
It is expecting the speed of service response to reach normal levels this week.
In a statement, the company said: “COSCO SHIPPING Lines will keep providing secure and reliable services. Thank you for your trust and support. We look forward to further cooperation with you.”