Imagine you are a terminal manager with plans to expand your tank storage capacity. You already know that your plans will increase throughput, resulting in unacceptably high berth occupancies of 85 per cent. You would like to invest in new pumps and berths, but your board asked you to prove that these investments will be effective. They would like to get an idea of how your existing infrastructure is performing compared to industry peers and whether improvements are possible. You are looking for a Key Performance Indicator (KPI) to provide these answers.
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