Kenya Ports Authority digitises cargo handling services with Ecitizen

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The Kenya Ports Authority (KPA) has announced that it has moved its cargo handling services to the government portal, Ecitizen, as part of the government’s target of going paperless in its transactions.

The online platform launched on 21 February.

The new KPA page provides visibility into the entire chain by employing technology to digitise both the operational and payment processes, offering real-time tracking for users to see all shipments and their documentation from single access.

“The move will increase efficiency as we can track our transactions and identify whenever there’s a delay,” said SCEA chief executive Gilbert Lagat.

“We are asking the government to move to other state agencies to make our ports efficient to reduce the cost of handling cargo.”

READ: Kenya, Djibouti set the standard for digitalisation in African Horn region

The authority has provided a user manual along with various other simplified portal operation guidelines to reduce user challenges.

The authority has created opportunities for physical training as part of the government’s efforts to digitise at least 5,000 essential services through onboarding more services onto the Ecitizen system.

This announcement comes several months after Google announced its latest investment in Lori Systems, a Nairobi-based e-logistics company providing shippers with digital solutions to manage cargo and transporters.

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