PD Ports, one of the UK’s major port groups, has been named Business of the Year 2019 at the Rail Freight Group’s (RFG) annual awards ceremony.
Judges praised its outstanding commitment to its customers and to the wider local community in the North East.
They were particularly impressed by PD Ports show of industry leadership in the way it promotes rail freight services, especially across the North of England.
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In 2018, PD Ports launched its second Scottish service, known as the Teesport Express, combining ferry and rail, to replace an alternative service from Rosyth to Zeebrugge, which had previously been withdrawn by its operator.
PD Ports recognized the need to deliver an alternative solution for customers, enabling cargo to be moved more easily to Scotland, with the only existing options in addition to Tessport being to bring it by water to Felixstowe or the Humber and then completing by road.
Frabs Calje, PD Ports’ CEO, said: We are delighted to have won this award, as it highlights our promise to deliver the very best customer service, as well as our ongoing commitment to getting more goods moving by rail.
“The fact that the Teesport Express service could be commissioned so quickly demonstrates the strength of the relationships that we hold with our partners within the supply chain as we were able to influence decision-making with ferry and rail operators to get an entirely new service up and running.
“Customer care is the lifeblood of our business and is embedded in every department, location and function across the UK.
“As a business we acknowledge that without our customers we wouldn’t operate, and we do everything within our power to help them be successful, profitable and secure their own futures as well as ours.”
Furthermore, the operator was also commended for its internal ‘Find It Fund It’ scheme which helps staff support chosen local charities.
Frans added: “To not only be recognised for our commitment to our customers, but also for our ongoing work within the local community on Teesside is truly rewarding.
“We take great pride in giving back to the community and have a firm belief in nurturing local talent to secure our future workforce and help the Tees Valley continue to thrive.”