A.P. Moller – Maersk (Maersk) has said its Destination Cargo Management (DCM) programme can reduce Detention and Demurrage (D&D) exposure following a study of the North America Warehousing and Distribution (W&D) market.
The carrier said it used a sample of 1.2 million TEU from 2019 and 2020 spanning multiple customers and North America regional markets. The survey analysed average dwell time containers for all of Maersk’s W&D customers and revealed that D&D exposure could by cut in half by DCM.
Matt Koivisto, Head of Maersk’s North America W&D Transportation East region, said “We have analysts in each one of our regional markets who hold daily calls with the customer and their drayage providers to review metrics, highlights problems and delivery issues.
“This open communications process provides the truckers with a forum to highlight concerns at ports or warehouses so that we can take corrective actions.
“When the service is deployed network-wide it provides customers with a powerful performance management tool that removes perceptions from the equation and instead focuses on root cause problem-solving.”
Maersk said the DCM uses one daily touchpoint with all truckers using data as the tool to drive discussions, which addresses issues and reduces emotions due to full transparency.
“We’re able to bring performance management to a whole new level through this holistic approach – which starts with knowing the origin info upstream,” Kovisto added.
