KIZAD rolls out new digital services through Maqta Gateway


Khalifa Industrial Zone Abu Dhabi (KIZAD), a subsidiary of Abu Dhabi Ports, has announced that it has successfully brought online a new set of services which will enable customers to benefit from more of its services from anywhere in the world.

The digital services have been launched in collaboration with Maqta Gateway, developer and operator of the first Port Community System in the UAE.

The rollout brings the total number of KIZAD digital services to 84, which are available to customers through the online portal.

The KIZAD digital services, available through Maqta Gateway, enable customers to view all services offered by KIZAD for Free Zone and Domestic Economic Zone customers. Customers can track the status of their requested services and view and download documents required for the completion of the process.

Additionally, in a communication to customers recently, KIZAD had announced that as part of keeping customers safe during the coronavirus pandemic, all documents required for any services could be submitted digitally.

“Rolling out this new set of services means that our customers now have a broader set of services which they can avail online, from a place of their convenience and a time of their choosing,” Mohamed Ghareeb, Vice President of Service Delivery, IZ, KIZAD said.

“Through the digital services, customers can make informed decisions based on real-time analytics, and get up to the minute updates on their service requests. As we continue to bring more services online, the digital submission of documents also means that we are well on our way to completely paperless transactions in the future.”

Rashid Al Hosani, Commercial Director, Maqta Gateway said: “Our collaboration with KIZAD on the launch of digital services will benefit more than 600 companies with an enhanced customer experience through optimised processes, with significant reduction in paperwork, administration and processing times, in addition to eliminating the need for physical visits to customer service centres.”

In addition to the existing services, online payments; submission and processing of free zone applications; visa and ID card services; entry permits; establishment cards; and notarisation and attestation services can now be applied for and transacted through the system, without the need for customers to physically visit the KIZAD Customer Service Centre or present hard copies of documents.

Moreover, the system is mobile responsive and equipped with advanced features including SMS notifications, real-time updates to enhance customer experience.

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