DP World UAE digitisises customer transactions as part of smart trade project

DP World digitises customer transactions

DP World UAE Region digitised 100% of its customer transactions in 2020 as part of an initiative with the UAE government to expand digital infrastructure and encourage paperless trade.

In a statement, the company said it leveraged Emirates NBD’s digital collection solution to convert all of its related counter transaction to online. The initiative was operated in collaboration with Emirates NBD Corporate and Institutional Banking.

Specifically, it said it utilised Emirates NBD’s advanced digital infrastructure and expertise to create a digital collections solution. This solution offers a safe, secure and easily accessible digital alternative to DP World, UAE Region’s customers for paying fees.

Paperless Advance Deposit Account and Prepaid Account Top Up are two solutions that are being widely used for transactions.

The enhanced receivables solution employs an Application Programming Interface (API)-based integration between DP World, UAE Region’s collection (ERP) system and Emirates NBD’s cash/cheque deposit machines (CDM).

Asim Abdul Wahid Al Abbasi, Chief Financial Officer at DP World, UAE Region said, “We’re extremely pleased that the collaboration we initiated with Emirates NBD is succeeding beyond our expectations.

“The experience of our customers is of paramount importance to us. The Smart Transactions initiative was aimed at discontinuing deposit requests at our service counter, actively encouraging all customers to use the Emirates NBD CDM facilities for top-up requirements.

“The unforeseen circumstances created by the COVID-19 pandemic has expedited and strengthened online transactions as the new normal that customers have come to embrace.”

He added, “Our partnership with Emirates NBD is part of efforts to support the Dubai Paperless Strategy to make all transactions paper-free.

“In this digital era, efficiency and security of transactions are absolute necessities for businesses and this collaboration with our esteemed banking partners has proved that we’re going in the right direction.

“Enabling smarter trade is the essence of what we do at DP World, UAE Region and Smart Transactions are enhancing our efficiencies in a meaningful way.”

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