Editor's note: This paper offers a deep insight into the interplay between governance and people, all with the aim of implementing smart processes that offer transformation at both the organisational and the community level.
This paper takes a helpful and novel view that digital change is not just a matter of technology, but a transformational journey.
Excerpt: “In the last five years, large and medium-sized ports have been working on their vision of the so-called ‘Smart Port’. Emerging technologies like the Internet of Things (IoT), drones and robotics, artificial intelligence (AI), virtual and augmented reality (VR, AR) have opened up enormous varieties of how the processes in a conservative industry such as a port can be managed in different ways.
This paper will elaborate on the crucial dimensions of the Port of Hamburg, describing how the port has been transformed into the 'SmartPort' Hamburg Concept. The smart port concept can be underlined and structured with eight dimensions.”