The global shipping industry employs around 1.6 million people and it is predicted that some eight billion tonnes of freight will be handled through sea ports in 2014. The emergence of new economies continues to bring strong demand for commodities, which, when matched to unrelenting worldwide demand for low cost manufactured goods, has fuelled the growth of shipping as the most cost effective method to transport goods, accounting for some 90 percent of all goods traded between countries. Modern sea ports play a key role in the development of the global economy and efficiency, not just geographical location, has become the driver to attracting traffic. Like every other industry, the never ending quest for increased efficiency and improved customer service defines modern port operations and it is not surprising with billions of pounds of revenues at stake. As a result, operations have become more complex, where logistics, inventory controls, ‘just-in-time’ service and sophisticated tracking systems are basic requirements that need to be balanced with the need for increased security and a safe working environment.
Communication is key
In this highly competitive sector it is vital to release capacity through the faster turnaround of vessels, and key to achieving this is seamless and effective communications between all departments and functions in both voice and data…
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