Historically, terminal operating system (TOS) implementations have been seen as ‘just another’ IT project, leaving the terminal operator at the behest of the TOS supplier. Next generation TOS implementation must embrace a new approach that moves the emphasis from IT implementation to a business solution. It’s interesting to note that major IT projects elsewhere in the commercial world used to suffer the same issues of isolation and a lack of integration with operational areas of the business. That is not the case now – integrated technology as a business enabler is the norm, driven by the interoperability of devices and the ubiquity of the Internet. The same rules must now apply to embedding the TOS within daily operations so that it faces the same level of scrutiny across business performance – where business ambition drives the technology and not vice versa.
The key to making the TOS an integral part of business operations on the terminal is by simplifying terminal operations to liberate business potential. In short, by the delivery of sophisticated and comprehensive standard functionality measured against key performance indicators (KPIs) that the customer can define in line with their business needs…
