ZIM has developed and released two digital services to improves its customers’ experience as it accelerates its efforts to fight the effects of the COVID-19 pandemic.
In a statement, ZIM said the new services are part of its ‘Powered by Our Customers’ approach, which it launched in September 2019 and invites customers to take an active part in the digital shipping process.
The first new service, called Draft B/L, is for myZIM Personal Area users and provides customer with “simpler, faster way to approve or edit their draft B/L online throughout the documentation process,” according to ZIM. B/L stands for Bill of Lading.
The second, News & Updates Push Notifications, is designed for for ZIM’s Mobile Application users and enables customers to stay up-to-date, receiving all local operational and commercial news and updates published on ZIM’s website directly to their mobile application, in real time.
Both were designed and developed based on input provided by ZIM’s 600 “influencers”– ZIM customers taking an active part, making sure each function is finetuned according to their needs and recommendations.
ZIM President & CEO Eli Glickman commented: “When we say that being agile is one of our core values, we mean fast response to changing market needs to provide our customers the best and most up-to-date services.”
Assaf Tiran, ZIM’s Global Customer Service VP, also spoke: “Our vision, ‘Innovative Shipping Dedicated to You’ drive our ongoing efforts to create a superb customer experience, and our ‘Powered by Our Customers’ working methodology is an integral part of this vision.
“These new digital services are only part of our planned roadmap, all aiming at Making It Easier for our customers to do business with us.”
