Sea Star Line LLC (Sea Star) will install Tidework Technology’s terminal operating system (TOS) at its Jacksonville and San Juan, Puerto Rico terminals.
The utilisation of a modern TOS represents a significant step in Sea Star’s efforts to update the terminals’ technology, streamline processes and boost customer service levels.
“We are thrilled to have been selected by Sea Star as its technology partner for this project,” said Michael Schwank, president of Tideworks Technology.
“We’re confident that our comprehensive solution and service offerings will enable Sea Star’s terminals to increase operating efficiency and provide a seamless transition under a known total cost of ownership.”
As part of the complete solution for Sea Star, Tideworks will provide a wide range of professional services to ensure a smooth transition process and first-rate support of the systems after implementation. These include a thorough business process analysis and site assessment at each of the terminals; integration services for the seamless exchange of critical data between the TOS and other business critical systems; database administration, regular back-ups, and complete system monitoring for peak performance and maximum uptime; and ongoing 24/7 technical support of the applications through Tideworks’ service center in Seattle, Washington.
