Porto Itapoá has won recognition as Brazil’s top port for customer experience for the eight year in a row at a national port sector ceremony.
This award is given by the Ibero-Brazilian Customer Relationship Institute (IBRC) each year, which evaluates the performance of companies in terms of their relationships with their customers in different sectors.
The IBRC presented remarkable data from the sector, based on a survey of over 400 managers and directors, who are responsible for the logistics of 388 of the largest transport companies in Brazil, including customer satisfaction rates. Based on this, they selected the best specialist logistics suppliers.
The port also had the highest Net Promoter Score (NPS), which indicates the number of the port’s customers who would be willing to recommend their services to others.
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Porto Itapoá CEO Ricardo Arten highlighted that their investments in capacity, equipment, and workforce expansion are driven by growing customer demand.
Felipe Fioravanti Kaufmann, the Director of Business Development and Customer Experience, added: “You can see our commitment to excellence in our Customer Care and high-level operations (where we have invested in technology), as well as the training of our staff to ensure that our operations are at the cutting-edge and our customers’ experience is impeccable.”
Earlier this month, Porto Itapoá commenced Phase Four of its growth, which is expected to cost R$ 500 million ($88.45 million) over the next 12 months.
