Porto Itapoá smashed another record for 2023 handling 98,113 TEU in May.
This year, the terminal achieved the best customer satisfaction index in Brazil, according to the Ibero-Brazilian Institute for Customer Relationship (IBRC).
For the fifth consecutive year, Porto Itapoá was also the holder of the highest Net Promoter Score (NPS) index, which assesses how much the port customers are willing to recommend its services to others.
Handlings at gate, the entrance and exit way of trucks, were also a record in May, with 44,159 registered handlings, in opposition to 42,921 registered in March of this year.
“The market has shown signs of growth. Although this is a preliminary analysis, it shows us that we need to be prepared for greater demands,” explained the President of Porto Itapoá, Cássio Schreiner.
Another important milestone registered in May was the handling of Less Container Load (LCL) cargo the highest in the last four years.
There were 28 LCL containers handled in May, totaling 147 different transactions.
Porto Itapoá has made major investments in its infrastructure.
Last year, the company began to operate over 50,000 square metre in its patio, totalling a static capacity for up to 22,000 containers.
The expansion project will provide an additional 150,000 square metres of patio, totalling 450,000 square metres in its final phase for a total investment of BRL750 million ($152 million).
The port has also invested in technology, acquiring 10 new Rubber-Tyred Gantry (RTG) cranes. The port will also be the first to operate this hybrid remote-controlled equipment in South America.
The total investment in handling machinery amounted over BRL120 million ($24.4 million).
The terminal also acquired a new portainer – a crane that moves containers from ship to land, along with a new scanner to speed up security inspections.
Schreiner finally added that Port Itapoá “will create interesting conditions for the economic and social development of the northern region of Santa Catarina and the State as a whole.”