Ocean Network Express (ONE) has started using the Descartes Kontainers solution to digitise the shipper-facing aspects of its freight execution operations in 11 Asian countries as part of a pilot programme, according to Descartes Systems Group.
In a statement, Descartes said its solution facilitates a fully digital customer experience including quoting, booking, tracking and dashboard analytics for shipping lines, freight forwarders, ocean transportation intermediaries (OTI) and non-vessel operating common carriers (NVOCC).
Descartes can also now provide freight forwarders with a comprehensive digital solution for engaging customers and managing rates.
However, the solution also helps logistics service providers (LSPs) preserve investments in existing rate management and back-office systems and quickly get their digital customer experience live through the use of standardized APIs.
Even large carriers and LSPs such as ONE are able to get customers booking freight in just a few months.
“The digital freight execution platform enables these logistics services providers to rapidly create branded online self-service experiences for their customers,” Descartes said.
Graham Parker, VP Digital Freight Solutions at Descartes, said, “We are pleased to help ONE simplify and enhance the customer experience through digitization.
“As the shift to digitize customer-facing operations accelerates, it is increasingly valuable to have a leading execution platform that can provide rates, quotes, and the ability to book cargo and track it on demand on any Internet-enabled device.”
