Navis 360 Managed Services expands offering


Navis, a part of Cargotec, has announced the expansion of the Navis 360 Managed Services portfolio, adding Extensions Maintenance and EDI Management to the list of services offered.

Navis launched Navis 360 Managed Services in 2019 with the goal of helping customers make the most of their terminal investments.

By offering a suite of offsite services at attractive and predictable pricing, Navis 360 Managed Services provides valuable support for N4 TOS implementations, terminal IT Infrastructure management and N4 TOS upgrades.

Customers can leverage Navis’ global expertise and technology resources, freeing up limited onsite resources to focus on the business of running their terminals.

Since the launch of Managed Services, interest from existing and new Navis customers has been very high, and demand is growing for an expanded services portfolio that meets even more terminal needs, both from the operational and from the IT side of the business.

With the introduction of these two new Managed Services, Navis is taking the next step in the expansion of the Managed Services portfolio, responding to the two most frequently requested options.

“As we’ve talked to more and more customers about how Managed Services can help their terminals with day-to-day operational tasks, we’ve learned that many customers have had an interest in technical help around their EDI operations and the maintenance of their library of customizations and extensions,” said Andy Clason, Vice President of Navis Managed Services globally.

“I’m happy to say that we’re now able to meet those needs with these new Managed Services.”

•             Extensions Maintenance – Navis audits, optimizes, and maintains its customers library extensions. No matter how small or large, making sure that all extensions work well with customer operations and TOS and that all extensions are tested and validated against each new upgrade release.

•             EDI Management – Navis provides 24×7 EDI monitoring and real-time EDI error resolution for your terminal. Navis also provides a setup of new trading partners, mailboxes, message types, and translations, handling the complexity of maintaining the EDI on the customer’s behalf.

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