A.P. Moller – Maersk (Maersk) has announced the opening of new Global Service Centres (GSC) for the Americas Region based in Mexico City, Mexico, with a dedicated satellite centre in Santos, Brazil.
These new locations will combine talent availability across functions and disciplines in areas such as customer experience, finance, process management, technology, and data analytics to provide support to customers, Maersk reported.
Maersk GSC oversees not only the strategic execution of finance and commercial processes, but also closely partners with the technology teams based out of Maersk GSC.
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End-to-end cross-functional perspective on process design and execution is also available at the centres. This is enabled through a centralised setup that drives towards standardisation as it ensures consistent global customer and employee experience, the shipping company reported.
The centres are set to create over 700 new positions in 2023, with a plan to scale up to 1,300 positions by 2025.
After experiencing exponential growth in the Americas, Maersk’s GSC is expected to bring regional expertise to support customers’ growing needs, with English, Spanish, and Portuguese language support, scalable talent availability, and process standardisation.
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“As part of our transformational journey to become increasingly customer centric, nearshoring some of our key customer processes close to where our customers are is another way of ensuring that we speak the same language as them,” said Farheen Mahmud, Head of GSC Americas.
“Alongside, opening our hubs in the thriving cities of Brazil and Mexico filled with deep culture of service excellence will also provide fascinating opportunities to our America´s talent.”
This announcement comes a month after Maersk announced its plans to enhance its direct PANZ service connecting Oceania to the North American West Coast.
