Kalmar will introduce new remote services for manual and automated container terminals.
The company said in a statement that Kalmar Remote Service will roll out three services, Kalmar Maintenance Remote Support, Kalmar Automation and Software Monitoring and Kalmar Remote Automation Engineer, to complement the current Kalmar Software Maintenance and Support (M&S) agreement available for Kalmar’s automation customers.
Kalmar Maintenance Remote Support is a data-driven service optimising equipment availability and reducing downtime of manual and automated fleets.
The support covers shuttle and straddle carriers connected to the Kalmar Cloud and will be extended to automated stacking cranes, rubber-tyred gantry cranes, and rail-mounted gantry cranes in the future.
The support will be offered in three levels. Firstly, Periodic Health Checks will give monthly reports and servicing recommendations to continuously develop equipment to ensure the efficient running of the equipment.
Continuous Proactive Monitoring will enable monthly reports and servicing recommendations plus proactive support from Kalmar experts according to the agreed service level.
Predictive Support and Monitoring will provide monthly reports, servicing recommendations, proactive support as well as predictive identification and resolution of equipment issues according to the agreed service level. The predictive part of the offering is in the development phase.
Kalmar Automation and Software Monitoring will continuously monitor the health of the customer’s Kalmar One automation system. It also includes expert analyses on automation system data to spot anomalies and improvement points and help customers maximise automation system performance and minimise reaction times in exceptional situations.
Kalmar Remote Automation Engineer will allow customers to extend their Kalmar automation services with faster resolution and response times and cover the 1st level end-user support remotely.
Kalmar said its team of experts will help customers operate their automation solution, identify issues and provide solutions that ensure increased uptime and operational availability.
Hannu Karp, Director, Automation Services, Kalmar, said, “Our new remote services will lend an extra hand, helping customers reach optimal fleet availability and performance.
“In addition to catering to the software support needs of our automation customers, our new remote services bring faster resolution times and a more holistic approach to terminal operators by providing continuous monitoring and remote equipment support also for manual straddle and shuttle carriers. ”
