INFORM Integrates AI Functionality for Terminal Systems


INFORM’s Logistic Division has announced that they will release a chatbot add-on in 2018 for their maritime and inland terminal solutions.

The innovative technology will be available for use with INFORM's SyncroTESS operational system and their analytics partner platform, Qlik Sense.

The chatbot add-on will be available globally for use in all major languages for eligible customers.

It also receives both voice and text-based queries from a broad range of input sources, recognizes the request, searches for the answer, and sends the answer back as a text response in real-time.

Discover more terminal software solutions from INFORM in PTI's Supplier Directory

Dr. Eva Savelsberg, SVP Logistics Division at INFORM, said: “We envisage both management and new user groups fully profiting from the functionality as it requires little-to-no training and is in line with their normal communication behaviors.

“It becomes natural for users to access and utilize data to support decision-making at all levels of management and operations; imagine being able to quickly check the status of KPIs, containers, or equipment without calling anyone; users will simply ask SyncroTESS or Qlik Sense directly.”

Dr. Savelsberg will be speaking about how to use emerging technologies to optimize terminal operations at Port Technology's Container Terminal Automation Conference.

She recently discussed the importance of looking beyond quayside processes to find optimization improvements:

Read more: Dr. Savelsberg has explained how Agile Optimization Modules deliver value across the terminal in the 'Launching Agile Optimization' technical paper

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