The Georgia Ports Authority (GPA) has rolled out its new GPA Trucker mobile app to enhance the trucker experience at the Port of Savannah terminals.
The Port of Savannah averages 14,000-16,000 gate moves daily from 4 a.m. to 6 p.m. Monday through Friday. Truck turn times at Garden City Terminal average 35 minutes for a single move, 53 minutes for dual moves when a driver is delivering an export and picking up an import.
The GPA Trucker app puts more information at drivers’ fingertips to make their work easier. Through the app, drivers can save drive time, simplify paperwork and get notifications such as changes to gate hours to help plan the day. For ease of use, the app offers facial recognition or fingerprint opening.
The app’s initial purpose is to improve and simplify the process for container transactions. To track container moves, Georgia Ports uses PINs, which are good for 72 hours. Drivers provide the PIN at the terminal gate to receive a paper ticket with the container’s pickup or drop-off location.
The GPA Trucker app now also provides a digital version of the ticket that can be saved or transmitted to a driver’s trucking company. The app’s next generation will include a push function, so drivers will automatically receive their digital tickets, instead of having to search in the app.
Additionally, the app informs drivers which terminal entry gate is closest to the container, and sends announcements such as changes to gate hours and weather alerts. Future functionality will include navigation assistance through Waze or Apple Maps, so that drivers can more easily find containers on the terminal.
READ: Georgia Ports sets February record nearing 500,000 TEUs
“At GPA, we see drivers as our front-line customers, and we are always working to provide a superior customer experience,” GPA President and CEO Griff Lynch said. “Helping truckers solve problems before they arrive at our gates improves overall efficiency for them and for the cargo owners who choose Georgia Ports.”
Lynch added drivers can make six to eight turns a day for deliveries to local warehouses and still be home for dinner with their families. He said such supply chain velocity creates a financial benefit for cargo owners’ inventory carrying costs.
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