DP World, UAE Region and Dubai Customs have agreed to accelerate the adoption of paperless processes at the Port of Jebel Ali by launching Automation of Exit/Entry Certificates as part of a wider push to improve efficiency and cut waste.
In a statement, the terminal operator said the new system will eliminate approximately 250,000 physical documents annually and support Smart Dubai’s Paperless Strategy.
Ahmed Mahboob Musabih, Director General of Dubai Customs, said, “We are pleased to launch Automation of Exit/Entry Certificates initiative in cooperation with DP World, which comes within Dubai Customs’ plans to automate customs procedures and rely on advanced technology to reduce customers’ time and cost.
“Our aim is to fulfil the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to boost Dubai’s foreign trade to Dh2 trillion in the coming years.”
Musabih went on to say that the COVID-19 pandemic has demonstrated how important it is for businesses and trade enablers to use digital technologies in the supply chain.
“Today, we are taking a new step at Dubai Customs towards enhancing the electronic transformation in government work by implementing the Exit/Entry Certificate Automation through our advanced systems for customers’ convenience.
“The new initiative will drive exports of all types of goods by accelerating the submission of refund claims, as customers will now be able to submit their claims right after export and cargo departure without the need for submitting physical papers.
“Looking forward, we are keen within our 2021-2026 strategy to provide leading customs services to improve customer experience in availing all services in an easy and paperless manner, in line with Dubai’s paperless strategy.”
Abdulla Bin Damithan, CEO & Managing Director, DP World – UAE Region and Jafza said, “The Automation of Exit/Entry Services in collaboration with Dubai Customs will play a significant role in mitigating the unprecedented challenges in the supply chain due to the COVID-19 pandemic.
“Contactless is the way forward and we hope to be flagbearers of this change in the business community as it will help to reduce operational strain and costs involved, while creating a safe and secure environment.
“Moreover, our end goal is to offer satisfactory services to our customers. We were thrilled with the appreciation this initiative received during a pilot session.”