APM Terminals (APMT) has made plans to broaden the use of the new Truck Appointment System set to roll out globally.
These plans are expected to expedite gate access, decrease truck turn times, and enhance global logistics planning.
Launched in Monrovia last year, the system has been rolled out to the West Africa Container Terminal in Onne, and APM Terminals Yucatan.
APM Terminals Algeciras and Bahrain are scheduled for the coming months, enabling customers to schedule their own container drop-off and pick-up times.
This solution is set to help logistics managers to identify inactive and peak moments using a ‘traffic light’ system for time slots for improved planning and optimal efficiency.
In order to ease traffic in and around the terminal, the system also displays an overview of the maximum number of appointments per time slot depending on the terminal’s resources and consumer demand.
The Truck Appointment System thereby curbs the potential of truck delays caused by missing or inaccurate paperwork through requiring that all the required information is provided in advance when making the appointment.
According to the company, this method has decreased queues brought on by ‘Covid catch up’ transport peaks and allows APMT personnel to more accurately anticipate client demands, preparing containers for pickup and ensuring that there is enough equipment and staff on hand to satisfy demand.
The same simplified approach is given to communications which increases client engagement.
“The system is a direct response to Customer research. Innovation is an integral part of our strategy to become the world’s leading terminal company,” said says Lucas Martins, Digital Product Manager at APMT.
“It helps us to be more efficient and able to anticipate customer needs even better. A more even distribution of traffic leads to a safer and more efficient trucker experience, and less congestion in the yard”.