Tideworks goes live with Forecast web portal at Mexico’s largest container terminal

27 Jan 2012 - Terminal Handling, TOS and Gate Control Systems

• Tideworks install online cargo information system at Manzanillo Port container terminal

Tideworks Technology has announced that SSA Mexico’s (SSAM) container terminal in Manzanillo Port has gone live with its Forecast web portal.

The website will provide SSAM customers with access to key information of terminal and cargo operations.

“SSAM is the first site to deploy our newly redesigned, all-in-one customer service web portal,” said Tideworks Technology President, Michael Schwank.

“Forecast by Tideworks represents the latest in our ongoing efforts to provide innovative, user-friendly tools to our customers and their customers. It is the result of months of R&D and the consolidation of two formerly separate customer-facing web tools, Mainsail Online, which was primarily for the terminal's ocean carrier customers, and Forecast, for all other terminal customers.”

By installing Tideworks website customers will now be able to check on the status of containers, create and edit bookings, log terminal service requests, view vessel schedules and more, according to Tideworks.

“As a vital gateway port to Mexico City, Guadalajara and the Mexican hinterland, we are pleased with the many benefits that Tideworks' new web portal offers our customers,” said SSAM’s Port Manager, Victor Mirones.

“We found the redesigned website offers significantly easier access and use, requires less training, and adds some key functionality, including service requests. This provides our customers the ability to go online to schedule services for their cargo, such as Customs inspections or container stuffing and stripping, something they were not able to do with the previous web portal.”

SSAM is Mexico’s largest container terminal and handled in excess of 1 million TEU in 2011.
 

Business Directory