However, in achieving our goals we find ourselves wrestling to overcome two factors: obtaining the newest, most technologically advanced systems and using them efficiently. Overcoming these two factors requires every effort of management to achieve the goals.

Obtaining the newest most technologically advanced systems is not difficult if one has the monetary resources and professional knowledgeable to identify what is required. Our professionals can identify what systems, equipment or upgrades are needed and ensure the procurement is efficient in meeting with the requirements. However, what mostly affects this decision is what is the proper equipment for use by the existing operation, and how is it implemented. This brings us to the difficulties associated with the second factor; using the new system efficiently.

Prior to deciding on the most suitable system to procure, we should have analyzed what personnel resources we have, what is required to make it work and thusly what new procedures are required. The primary challenge encountered is if our existing employees are trainable. Also, once trained, can they perform efficiently to meet our goals? If we are starting up a new terminal, this is not difficult as one can employ the qualified personnel and resources required. However, if one has an existing operation that already incorporates numerous employees, it is a challenge to identify the qualified personnel to train, put them to work and meet our goals. These personnel resources are where most of our effort will be focused, as the human factor is the most challenging and unpredictable to procure.

What does it mean if our existing employees are not qualified, trainable and efficient? This leads to two options; replace the existing employees with new qualified employees or accept the fact that we will not meet our goals. Accepting the latter means the operation and customer(s) are not going to be satisfied. As a result, our customers may choose to relocate to another terminal or port, to a more efficient operation.

In conclusion, if we met our goals it is safe to presume the operation will be efficient, cost effective and everyone will be satisfied. However, if the goal were not achievable what would then be the end results? Should we invest in upgrading? If we do not make the investment and changes necessary, can we remain competitive? Implementing new systems and procedures is a decision that needs to be thoroughly evaluated based on detailed analyses of current and future needs of the terminal operation, altogether with primary focus on the human factors and not the desire for the most technologically advance systems.

Reader’s thoughts are welcomed.